What is better ScreenConnect or Smith.ai? If you wish for an efficient Customer Support Software product for your company you should take time to evaluate a wide range of solutions. It doesn’t have to be complex, and can be as simple as matching their functionalities in a table like the one below. You will also get a brief idea how each product operates. For instance, on this page you can find ScreenConnect’s overall score of 9.0 and compare it against Smith.ai’s score of 8.8; or ScreenConnect’s user satisfaction level at 96% versus Smith.ai’s 96% satisfaction score.
The assessment will allow you to find out the pros and cons of each application, and make up your mind on which one suits you requirements better. Beyond the rich features, the solution that’s simple to grasp and use is always the better product.
Our experts made sure to review all popular Remote Support Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible. With this, you can provide around-the-clock assistance to website visitors and customers. You can also filter out spam using this solution so that agents can be more productive.
In the event you continue having doubts about which software will work best in your case it might be a sound idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular every software is and how big is its online presence. For instance ScreenConnect Twitter account has currently 15200 followers. At the same time Smith.ai Twitter is followed by 390 users.
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