What is better ScreenConnect or Sharpen? If you’re getting a hard time selecting the best Customer Support Software product for your circumstances, it’s a good idea to compare the available software and find out which one offers more benefits. For instance, here you can examine ScreenConnect (overall score: 9.0; user rating: 96%) vs. Sharpen (overall score: 7.4; user rating: N/A%) for their overall performance.
You can even see which one provides more functions that you need or which has better pricing plans for your current situation. Having a clear table to evaluate their features will significantly boost the chances of finding the right product for your company. Pay attention to other factors of the software like if it’s easy to use, flexibility, scalability, and pricing plans.
Those of you who are pressed for time or could use a Remote Support Software suggestion from our team might want to investigate these top choices for this year: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Included out-of-the-box-integrations with Salesforce, Zendesk, and ServiceNow. Open APIs that support flexible integrations with virtually any application you already use, including homegrown CRMs and databases.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
OnPeak, SmartIT, DHCU Community Credit Union
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Every time you choose a product that you think will work best for your team you shouldn’t only pay attention to what professionals have to say about it. Very often individual experience with the product may change, depending on specific goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each solution to give you an immediate overview of how real users of ScreenConnect and Sharpen estimate their contact with the software. Our algorithm is built around complex analysis of product appearances on other websites, social media as well as blogs, so you will obtain a full and reliable picture of what other customers think about each product. In this example ScreenConnect got a total satisfaction rating at 96% while for Sharpen N/A% of users claim they had an enjoyable experience with it.
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