What is better ScreenConnect or Remedyforce? To make sure you purchase the most efficient and productive Help Desk Software for your enterprise, you need to compare products available on the market. For instance, here it is possible to match ScreenConnect’s overall score of 9.0 against Remedyforce’s score of 8.1. You can also evaluate their general user satisfaction: ScreenConnect (96%) vs. Remedyforce (83%).
In addition, you can review their pros and cons feature by feature, including their contract conditions and prices. By comparing products you are more likely to pick the right software for your needs. It’s clear you must understand your unique needs to realize which service addresses those needs.
Those of you who are pressed for time or need a Remote Support Software advice from our experts may want to examine these top choices for the current year: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both ScreenConnect and Remedyforce were evaluated by a group of independent B2B experts who carried out a detailed analysis of all crucial elements of each app. Their final score was prepared by means of unique SmartScore algorithm that provides a separate partial score to each element including: main functionalities, customer support, mobile support, security, client satisfaction and reviews in other media. We are aware that useful features are not the only factor important to a business so we do our best to pay attention to all aspects of a product before coming up with its final score.
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