What is better ScreenConnect or PhoneWagon? Today’s enterprises seek the most effective Customer Support Software product to keep on being competitive. On this page we help you with choosing the best solution, by allowing you to assess ScreenConnect and PhoneWagon down to the very details of their individual offers.
You can also check our total scoring values, which rate the software general quality and performance. ScreenConnect got a 9.0 score, while PhoneWagon has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 96% (ScreenConnect) against N/A% (PhoneWagon). Bear in mind to opt for the software that best answers your top priorities, not the solution with the higher number of features.
Our team put a lot of effort to prepare reviews of all popular Remote Support Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
PhoneWagon is an easy-to-use call tracking software that helps businesses improve their marketing spend by placing unique local phone numbers on their marketing campaigns.
When you compare different Customer Support Software solutions you shouldn’t simply explore their features list and offered pricing packages. Keep in mind the solution should be meeting your work processes and team so the more flexible their offer the better. Find our which systems are supported by ScreenConnect and PhoneWagon and make sure you will get mobile support for whichever devices you work on in your company. You should also find out which languages and countries are supported, as this may be a key element for many firms.
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