What is better ScreenConnect or Knowledge Vault? Reviewing products to find the best Collaboration Software does not always have to be complicated. On our review platform, it is possible to match ScreenConnect and Knowledge Vault and immediately see their distinct features. We allow you to check their uniqe benefits, supported devices, level of support, costs, terms, and much more.
You can also compare their overall score (9.0 for ScreenConnect vs. 7.4 for Knowledge Vault) and overall customer satisfaction level (96% for ScreenConnect vs. 95% for Knowledge Vault). Take your time and review your best alternatives and determine which one is best for your company. Likewise, you must check the software company’s business viability; are they reliable and will they still be on the market a few years from now?
We realize that not all companies have the time to try out a large number of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You can use the Knowledge Vault pricing calculator to get specific pricing details for your company. For example, if you want your company has 100 users that you want to use the tool, the cost is $300 per year.
In the event you continue having second thoughts about which service will perform best for your business it may be a sound idea to examine each service’s social metrics. These metrics are usually a sign of how popular a given app is and how extensive is its online presence. For instance ScreenConnect Twitter profile has currently 15200 followers. At the same time Knowledge Vault Twitter is followed by 1780 users.
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