What is better ScreenConnect or Instant Housecall? You have such a wide range of Customer Support Software choices in today’s market that deciding on the best product may be overwhelming. On our comparison page, you can easily examine the features, terms and conditions, available plans, and more details of ScreenConnect and Instant Housecall.
It’s also possible to evaluate their score (9.0 for ScreenConnect vs. 8.0 for Instant Housecall) and user satisfaction level (96% for ScreenConnect vs. 100% for Instant Housecall). The scores and ratings present you with a solid idea how both of these software products perform. Additionally, check if the solution can integrate with existing business apps to ensure greater productivity.
We realize that not all people have the time to scrutinize a wide range of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Remote Support Software category are: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:
Starter – $39/month or $29/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
50 Unattended Remote Access Endpoints
1 Concurrent Session
Co-Branded
IT Pro Features
Small Business Features
Entrepreneur – $49/month or $39/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
100 Unattended Remote Access Endpoints
10 Concurrent Sessions
Full Branding & Customization
IT Pro Features
Small Business Features
Automated PC Repair
Everything– $89/month or $69/month (annual billing)
Every time you research various Customer Support Software software you shouldn’t simply look at their list of features and available pricing plans. Consider that the product must be adjusted to your work processes and business so the more flexible their offer the better. Check what OSes are supported by ScreenConnect and Instant Housecall and be certain you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, because this might be a key element for many businesses.
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