What is better ScreenConnect or Instant Housecall? To make sure you purchase the most helpful and productive Customer Support Software for your firm, you have to compare products available on the market. For example, here it is possible to match ScreenConnect’s overall score of 9.0 against Instant Housecall’s score of 8.0. You may also review their general user satisfaction: ScreenConnect (96%) vs. Instant Housecall (100%).
Furthermore, you can review their strengths and weaknesses feature by feature, including their offered terms and pricing. By comparing products you are sure that you pick the right software for your requirements. Of course you must understand your unique needs to realize which software addresses those needs.
Users who are pressed for time or could use a Remote Support Software recommendation from our experts may want to investigate these top choices for the current year: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:
Starter – $39/month or $29/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
50 Unattended Remote Access Endpoints
1 Concurrent Session
Co-Branded
IT Pro Features
Small Business Features
Entrepreneur – $49/month or $39/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
100 Unattended Remote Access Endpoints
10 Concurrent Sessions
Full Branding & Customization
IT Pro Features
Small Business Features
Automated PC Repair
Everything– $89/month or $69/month (annual billing)
No Customer Support Software will manate to cater to all the requirements of a specific team. Even though key functionalities of ScreenConnect and Instant Housecall should matter you should also carefully examine the integrations supported by every service. Quote frequently you will already be using other types of B2B software in your company and it’s much better to select services that integrate well with each other. That way you can ensure a smooth transfer of data between your teams and apps, which can really reduce time spent on migrating between one software and the other.
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