What is better ScreenConnect or Instant Housecall? The perfect Customer Support Software is a product that can deal with your company’s unique demands. It is possible to find which option works best for your enterprise if you review numerous products before you decide which one is the best.
As an example, ScreenConnect and Instant Housecall are scored at 9.0 and 8.0, respectively, for general quality and performance. Similarly, ScreenConnect and Instant Housecall have a user satisfaction rating of 96% and 100%, respectively, which suggests the general feedback they get from customers. Even better, reach put to a regular client of the software and ask for their comments about the solution in question.
In the event you have to quickly locate the optimal Remote Support Software according to our experts we recommend you take a look at one of these solutions: Zendesk, ScreenConnect, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:
Starter – $39/month or $29/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
50 Unattended Remote Access Endpoints
1 Concurrent Session
Co-Branded
IT Pro Features
Small Business Features
Entrepreneur – $49/month or $39/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
100 Unattended Remote Access Endpoints
10 Concurrent Sessions
Full Branding & Customization
IT Pro Features
Small Business Features
Automated PC Repair
Everything– $89/month or $69/month (annual billing)
You shouldn’t expect only a broad range of features and scalable pricing plans from a popular Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to make sure that in a situation where you have any questions about ScreenConnect or Instant Housecall, or you face some problems, or perhaps you’ll want to request a specific change or functionality useful to your company you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can enjoy individual training or at the very least an FAQ you can use.
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