What is better ScreenConnect or EasyVista? If you want to have a easy way to decide which Help Desk Software product is better, our exclusive method gives ScreenConnect a score of 9.0 and EasyVista a score of 7.8 for total quality and performance. At the same time, ScreenConnect is rated at 96%, while EasyVista is rated 100% for their user satisfaction level.
You can also examine their product details, such as functions, tools, options, plans, pricing, and others. See if the application can customize at least part of its funnels to ensure it fits your own business workflows.
We realize that not all businesses have the time to try out dozens of different products, so we created a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please note that even though both ScreenConnect and EasyVista may provide a reliable range of features every solution might be designed for a different company size. If you are analyzing various solutions you may want to pay attention to a company type they are catering to. Some elements could scale up efficiently for large enterprises but if you run a small or mid-sized business it’s usually more sensible to avoid paying for complex features that you might never actually use.
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