What is better ScreenConnect or Deskero? Today’s companies seek the top Customer Support Software product to continue to be competitive. On this page we help you with buying the right software, by allowing you to evaluate ScreenConnect and Deskero down to the very details of their individual offers.
You may also make use of our overall scoring values, which rate the software all round quality and performance. ScreenConnect got a 9.0 score, while Deskero has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 96% (ScreenConnect) against N/A% (Deskero). Don’t forget to choose the solution that best answers your most urgent priorities, not the solution with the most robust features.
Users who don't have much time or need a Remote Support Software recommendation from our experts may want to try out these top choices for this year: ScreenConnect, Zendesk, Atera.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both ScreenConnect and Deskero were evaluated by a panel of reliable B2B experts who conducted a detailed analysis of all important aspects of each app. Their total rating was prepared by means of unique SmartScore model which provides an individual partial score to every factor like: main functionalities, customer support, mobile device support, security, customer satisfaction as well as media presence. We know useful features are not the only factor essential to a company so we make an effort to pay attention to all facets of a software prior to giving it a final score.
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