What is better ScreenConnect or CustomerSure? Selecting the right Customer Support Software for your company is not that easy with so many functions, options, and terms to choose from. But, depending on our website will help you to cut down the necessary steps by getting all major services in a single place.
For example, you can match ScreenConnect and CustomerSure for their features and overall scores, namely, 9.0 and 7.4, respectively. Likewise, you can compare which software has better general user satisfaction rating: 96% (ScreenConnect) and N/A% (CustomerSure) to determine which one is better for your company. Don’t simply buy the software with the lowest price, but the service that has the most cost-effective value.
We know that not all businesses have the time to test a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both ScreenConnect and CustomerSure were tested by a team of independent SaaS experts who carried out a detailed examination of all key aspects of each solution. Their ultimate score was prepared by means of unique SmartScore model that gives an individual partial score to every component including: main functionalities, customer support, mobile support, security, client satisfaction and media presence. We realize useful features are not the only thing essential to a company so we do our best to pay attention to all aspects of a app prior to coming up with its final rating.
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