What is better ScreenConnect or Chatra.io? Getting the proper Customer Support Software product is as simple as evaluating the strong and weak characteristics and terms offered by ScreenConnect and Chatra.io. Here you can also match their all round scores: 9.0 for ScreenConnect vs. 8.5 for Chatra.io. Or you can check their general user satisfaction rating, 96% for ScreenConnect vs. 100% for Chatra.io.
We suggest that you spend some time to review their differences and determine which one is the better option for your company. Likewise, keep in mind to factor in your company’s or industry’s special circumstances, for instance, a multilingual app for a global staff or a mobile app to help you work away from your office.
Our experts made sure to prepare reviews of all popular Remote Support Software products offered out there, but among all the ones we reviewed these three deserved our special attention: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
All the data, information and reviews that we shared in this comparison were collected from official vendor sites, advertising resources available online, real-life experience from real users as well as our own everyday use of each product by a professional reviewer. We put a lot of effort to thoroughly study every software, so we not only examine it ourselves, but we also correlate our findings with experiences of other people from the B2B community.
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