What is better ScreenConnect or BMC Remedy 9? There are many Help Desk Software products out there today. The simplest way to find out which service fits your needs best is to check them side by side. As an example, here you can compare ScreenConnect and BMC Remedy 9 for their overall score (9.0 vs. 8.3, respectively) or their user satisfaction rating (96% vs. 97%, respectively).
You can also review their functions and pricing terms as well as other helpful data below. When matching products make sure you examine their similar advantages and mark their disparities to get a clearer picture of both deals. What is more keep in mind to evaluate other factors like security, backup, ease-of-use, and customer support.
At this time, the most significant products in our Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to just compare ScreenConnect and BMC Remedy 9 against each other. Although specific functionalities, cost and user comments are all crucial and should be considered when making a final choice, you should also pay attention to the recognition and awards won by each app. Frequently a less known software may turn out to be a good choice that was distinguished with industry awards such as our Supreme Software Award which reveals that in spite of lesser market presence it’s a worthy rival to the solutions that dominate the market.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
