What is better Scorebuddy or LiveOps? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Scorebuddy received 7.3 points, while LiveOps gained 7.1 points. At the same time, for user satisfaction, Scorebuddy scored 100%, while LiveOps scored 99%.
Specifics of their unique elements, tools, supported platforms, customer service, and more are available below to give you a more accurate analysis. Remember to get only the features your company needs to avoid wasting cash for functions which are redundant.
We did our best to review all popular Customer Support Software products available out there, but among them these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Platform APIs
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
In case you continue having second thoughts about which software will be best in your case it might be a good idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular a given software is and how large is its online presence.For instance, if you analyze Scorebuddy LinkedIn account you’ll learn that they are followed by 0 users. In case of LiveOps the volume of followers on their LinkedIn page is 157.
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