What is better Scorebuddy or Kommunicate? You have so many Customer Support Software choices in today’s state of that industry that selecting the best product may be difficult. On our comparison page, we let you evaluate the features, stipulations, available plans, and more details of Scorebuddy and Kommunicate.
It’s also possible to assess their score (7.3 for Scorebuddy vs. 8.7 for Kommunicate) and user satisfaction level (100% for Scorebuddy vs. 96% for Kommunicate). The scores and ratings offer you an overall idea how these two software products perform. Moreover, find out if the application can integrate with existing business apps to guarantee greater productivity.
In the event you need to quickly decide on the best Customer Support Software according to our experts we recommend you take a look at one of these services: Zendesk, Freshdesk, Freshdesk Omni.
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Allianz, DHL Express, Ryan Air, The Money Shop
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
2 teammates
Additional: $20/month/teammate or $200/year/teammate
Unlimited bots
Up to 1,000 MTU
MTU overage at $0.01
Dialogflow ES & CX, Amazon, Lex, IBM Watson
Bot to human hand-off
Basic reports
3 months chat history
Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
5 teammates
Additional: $30/month/teammate or $300/year/teammate
Up to 5,000 MTU
All inclusions of Start plan
Whatsapp
Mobile SDKs
Integrates with Pipedrive and Agile CRM
Ready-to-use templates
Bot and CSAT analytics
1 year chat history
Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
10 teammates
Additional: $50/month/teammate or $500/year/teammate
Up to 10,000 MTU
All inclusions of Grow plan
Custom bot
Facebook
Line
Integrates with Zendesk and Zapier
Teams and departments
Advanced intent analytics
Unlimited chat history
Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
All inclusions of Scale plan
Unlimited users
Custom-made chatbots
All channels
Custom integrations
SAML-based SSO
On-demand custom reports
Unlimited chat history
Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
You shouldn’t expect just a wide range of useful tools and adjustable pricing plans from a reliable Customer Support Software. Almost as significant as key features is a top-notch customer support. You want to make sure that in a situation where you have any questions about Scorebuddy or Kommunicate, or you run into a problem, or perhaps you’ll want to ask for a specific update or feature useful to your company you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to benefit from personal training or at the very least an FAQ you can use.
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