What is better Satsum or Intercom? There are lots of Customer Experience Management Software products out there these days. The simplest way to find out which app fits your needs best is to evaluate them side by side. For example, here you can compare Satsum and Intercom for their overall score (5.9 vs. 8.9, respectively) or their user satisfaction rating (89% vs. 96%, respectively).
You can also review their features and pricing conditions and other valuable facts below. When matching products make sure you check their related capabilities and mark their distinctive elements to get a clearer picture of both deals. Likewise, remember to check other factors like security, backup, ease-of-use, and customer service.
People who are pressed for time or want a Customer Experience Management Software recommendation from our team might want to take a look at these top choices for this year: Alchemer, Smartlook, Zendesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
It may not always be enough to just compare Satsum and Intercom with each other. Even though specific tools, pricing and user experience are all crucial and should be included when making a final choice, you should also pay attention to the recognition and awards claimed by each product. In many cases a less dominant service may turn out to be an amazing choice that was a winner of many B2B awards such as our Great User Experience Award which proves that regardless of limited market presence it’s a significant contender to the software that rule the market.
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