What is better Satsum or NICE inContact CXone? Finding the most effective Customer Experience Management Software product is all about cross-checking different solutions and figuring out the top application for your specific needs. Our exclusive system provides you with an instant look at the general rating of Satsum and NICE inContact CXone. For total quality and performance, Satsum scored 5.9, while NICE inContact CXone scored 8.8. On the other hand, for user satisfaction, Satsum earned 89%, while NICE inContact CXone earned 91%.
Below it's also possible to verify their functionalities, terms, plans, etc. to determine what program will be more suitable for your needs. One critical element to assess is whether the app lets you to toggle on/off limitations on various types of users to limit the exposure of any sensitive company data.
Right now, the most significant products in our Customer Experience Management Software category are: Alchemer, Zendesk, Smartlook.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
When you select a service that you are sure will work best for your company you shouldn’t just limit yourself to what reviewers have to say about it. In many cases individual experience with the software will vary, depending on specific goals and needs. That’s why in our reviews we also offer our User Satisfaction Rating for each app to give you a quick impression of how actual users of Satsum and NICE inContact CXone estimate their experience with the software. Our system is built around advanced analysis of product appearances on other sites, social media and blogs, so you will obtain a complete and reliable landscape of what other people think about every solution. In this case Satsum has a total satisfaction rating at 89% while for NICE inContact CXone 91% of people express they had an enjoyable experience with it.
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