Compare Satsum vs. Amity

When you need an effective Customer Experience Management Software product for your organization you must remember to evaluate different alternatives. It doesn’t have to be complicated, and can be as straightforward as matching their features in a table like the one below. You will also get a brief idea how each product performs. As an example, on this page you can check Satsum’s overall score of 5.9 and compare it against Amity’s score of 8.2; or Satsum’s user satisfaction level at 89% versus Amity’s 96% satisfaction score. The comparison will allow you to see the strengths and weaknesses of each program, and choose which one suits you requirements better. Beyond the robust features, the solution which is simple and intuitive is always the better product. Users who want to save some time or could use a Customer Experience Management Software advice from our experts may want to examine these top choices for this year: Yotpo, Qualtrics CX, Contactually.





Satsum screenshot Amity screenshot
Pricing Page


Our Score

5.9 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

89% ?

Customer Experience

96% ?




by quote

Price Scheme

Price Scheme

Monthly payment | Quote-based Quote-based
Complete Review

Complete Review

General Description

General Description

Satsum is a Customer Experience Management software that is designed to help businesses to increase customer loyalty and referrals.
Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness.
Easy Links
Available Features

Available Features


  • Drive improvement
  • Trend analysis
  • Multi-channel collection
  • Dashboard
  • Action management
  • Automatic survey creation
  • Real-time survey evolution
  • Survey length control
  • Automatic feedback email
  • Embedded surveys
  • Embed survey to your website or page
  • Net Promoter Score  (NPS)
  • NPS improvement analysis
  • Average satisfaction score
  • Feedback filter
  • Maximum number of feedback


  • Easy to use
  • Quick implementation
  • Individual customer dashboards
  • Streamlined and consistent customer experience
  • Makes you well informed
  • Understand your customer’s actions
  • Action playbooks (automated workflows)
  • Effective dashboards
  • Track real-time customer adoption
  • Influence customer outcomes
Pricing Page

Pricing Page

Learn more about Satsum pricing Learn more about Amity pricing


English English
Types of Support

Types of Support

Live Support
Available Devices

Available Devices

Windows Mobile
Contact Email

Contact Email
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Medium Business
Contact No.

Contact No.

Pricing Plans

Pricing Plans

Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:

SIMPLY FEEDBACK– $45/month per touch point

  • Net Promoter Score
  • Email feedback
  • Web feedback
  • Custom branding

ACTIONABLE FEEDBACK-$76/month per touch point

Everything in simply feedback, plus:

  • Advanced data capture
  • Key drivers analysis
  • Integrations

IMPACT-$154/month per touch point

Everything in actionable feedback, plus:

  • Real-time customer recovery
  • Premium support
  • Success program

ENTERPRISE – by quote

Contact in case you need to:

  • Want to rack over 10000 responses
  • Have specific customer requirements
  • Need bespoke integrations

Contact Amity for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Popular Clients

Popular Clients

Nitro Digital, Intercontinetal Hotels Group, Sooqini Tracckr, LeanPlum, ExpertFile
Available Integrations

Available Integrations

Satsum integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Magneto
  • Shopify
  • Zendesk
  • Salesforce
  • Desk
  • Stripe
  • WordPress

Amity integrates with the following business systems and applications:

  • Act-On
  • Amazon Redshift
  • AskNicely
  • Base CRM
  • Box
  • Capsule CRM
  • ChargeBeeChargify
  • Delighted
  • Desk
  • Dropbox
  • FreshBooks
  • Freshdesk
  • Gmail
  • Google Apps
  • Google Analytics
  • Google BigQuery
  • Harvest
  • Help Scout
  • Highrise
  • HubSpot
  • Infusionsoft
  • Intacct
  • Intercom
  • JIRA
  • MailChimp
  • Marketo
  • MS Dynamics
  • Mixpanel
  • Netsuite
  • MS Office 365
  • QuickBooks
  • Salesforce
  • Recurly
  • SurveyMonkey
  • Wave
  • Xero
  • Wootric
  • Zendesk
  • Zoho CRM
  • Zuora
  • Typeform
  • Stripe
  • Sugar CRM
Vendor's Address

Vendor's Address

111 Richmond St W, Suite 500
Toronto, ON, M5H 2G4
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It may not always be sufficient to simply compare Satsum and Amity with one another. Even though reliable functionalities, cost and user experience are all important and should be included when making a final decision, you should also check out the recognition and awards won by each service. Very often a less popular product may turn out to be a great choice that was a winner of many industry awards such as our Exceptional Customer Support Award which reveals that in spite of lesser market popularity it’s a significant contender to the solutions that rule the market.