MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare SupportDesk vs. Samanage

Today’s corporations look for the top Customer Support Software product to remain competitive. On this page we help you with buying the right software, by allowing you to compare Samanage and SupportDesk down to the very details of their individual offers. It is also possible to examine our general scoring values, which rate the software general quality and performance. Samanage got a 9.6 score, while SupportDesk has a score of 7.4. Likewise, you can compare their general user satisfaction rating: 98% (Samanage) against 100% (SupportDesk). Remember to opt for the application that best answers your top priorities, not the application with a lot of features. As of now, the leading products in our Customer Support Software category are: Salesforce Essentials, Freshdesk, Zendesk.
Software

SupportDesk

VS

Samanage

VS

SupportDesk screenshot Samanage screenshot
Pricing Details

Our Score

Our Score

7.4 ?

Our Score

9.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Cost

Cost

$30

by quote

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Available Features

Available Features

SupportDesk FEATURES

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed
  • Custom Views
  • Processes Unlimited
  • Ticket Categories
  • Timesheets & Activities
  • Language Support
  • Dictionary Unlimited
  • Customer Self Service 100 Unlimited
  • Additional Custom Fields
  • Web Forms Designer
  • LDAP Connector
  • SLA Management
  • Software Licence Manager
  • Email Outgoing & Incoming
  • Reports
  • Quick Reports
  • KPI Monitor
  • Configuration Management
  • Product Database
  • Inventory/Asset Database
  • Service Catalogue
  • ITSM Configuration
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management
  • Financial Management
  • Contract Management
  • Purchase Order
  • Accounts
  • 3rd Party SLA Monitoring
  • CRM
  • Contact Profiling
  • Marketing Campaigns
  • Opportunity Management

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Cost Details

Cost Details

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Company Email

Company Email

support@houseonthehill.com support@samanage.com
Contact Address

Contact Address

127 Stockport Road, Marple Cheshire, England, SK6 6A 117 Edinburgh South
Suite 100, Cary NC 27511
Popular Customers

Popular Customers

Newport City Council, Avenir Telecom, Concorde IT Group
Phone No.

Phone No.

+44 (0) 161 427 8988 1.888.250.8971
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about SupportDesk pricing Learn more about Samanage pricing
Available Languages

Available Languages

English English
OS Supported

OS Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

SupportDesk supports integrations with the following business systems and applications.

  • JIRA
  • Twitter
  • LANDesk
  • Centennial
  • Microsoft System Center Service Manager
  • LDAP
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Compare Products

Compare Products

Compare with Tawk.to
Compare with Ringostat
Compare with ContactWorld
Compare with PlayVox
Compare with Smartsupp
Compare with Salesforce LiveMessage
Compare with Peek Pro
Compare with TRACK Hospitality Software
Compare with Unymira Knowledge Center
Compare with Casengo
Compare with XIA Configuration
Compare with XenCall
Compare with Vocalcom Cloud Contact Center
Compare with Barefoot Agent
Compare with Genesys
Compare with getReply
Compare with Dimelo Digital
Compare with AssetStudio
Compare with SalesNexus
Compare with Helpjuice
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You should note that even though both Samanage and SupportDesk may provide a reliable set of features each software could be aimed at a different business size. If you are analyzing various solutions you may want to pay attention to a company type they are meant for. Certain features could scale up efficiently for huge enterprises but if you have a small or medium company it’s frequently better to stay away from paying for complex features that you may never actually use.