|Monthly payment||Monthly payment | Quote-based|
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Professional – $45/month (On-Demand) / $1,200 (Onsite)
ITSM process enabled servicedesk
All basic features plus:
Enterprise – $60/month (On-Demand) / $1,400 (Onsite)
Fully equipped service desk software package
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
|127 Stockport Road, Marple Cheshire, England, SK6 6A|| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Newport City Council, Avenir Telecom, Concorde IT Group|
|+44 (0) 161 427 8988||1.888.250.8971|
|Types of Support|
Types of Support
|Learn more about SupportDesk pricing||Learn more about Samanage pricing|
SupportDesk supports integrations with the following business systems and applications.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
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You should note that even though both Samanage and SupportDesk may provide a reliable set of features each software could be aimed at a different business size. If you are analyzing various solutions you may want to pay attention to a company type they are meant for. Certain features could scale up efficiently for huge enterprises but if you have a small or medium company it’s frequently better to stay away from paying for complex features that you may never actually use.