Compare SupportDesk vs. SamanageTo make sure you get the most helpful and productive Customer Support Software for your company, you need to compare products available on the market. For example, here you can match Samanage’s overall score of 9.6 against SupportDesk’s score of 7.4. You may also compare their general user satisfaction: Samanage (100%) vs. SupportDesk (100%). Furthermore, you can assess their strengths and weaknesses feature by feature, including their offered terms and rates. By comparing products you are more likely to choose the best software for your needs. It’s clear you must understand your specific needs to realize which service meets those needs. If you have to quickly locate the best Customer Support Software according to our experts we recommend you examine the following solutions: Freshdesk, Samanage, LiveAgent.
|Monthly payment||Monthly payment | Quote-based|
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|+44 (0) 161 427 8988||1.888.250.8971|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|127 Stockport Road, Marple Cheshire, England, SK6 6A|| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Learn more about SupportDesk pricing||Learn more about Samanage pricing|
|USA, UK, Canada, China, India||USA, UK, Canada, Germany, Japan|
|Newport City Council, Avenir Telecom, Concorde IT Group|
SupportDesk supports integrations with the following business systems and applications.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Professional – $45/month (On-Demand) / $1,200 (Onsite)
ITSM process enabled servicedesk
All basic features plus:
Enterprise – $60/month (On-Demand) / $1,400 (Onsite)
Fully equipped service desk software package
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
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In the event you continue having second thoughts about which software will be best for your business it may be a sensible idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular a given solution is and how wide is its online presence. For instance Samanage Twitter account has currently 6896 followers. At the same time SupportDesk Twitter is followed by 356 people.