Compare SupportDesk vs. Samanage

To make sure you get the most helpful and productive Customer Support Software for your company, you need to compare products available on the market. For example, here you can match Samanage’s overall score of 9.6 against SupportDesk’s score of 7.4. You may also compare their general user satisfaction: Samanage (100%) vs. SupportDesk (100%). Furthermore, you can assess their strengths and weaknesses feature by feature, including their offered terms and rates. By comparing products you are more likely to choose the best software for your needs. It’s clear you must understand your specific needs to realize which service meets those needs. If you have to quickly locate the best Customer Support Software according to our experts we recommend you examine the following solutions: Freshdesk, Samanage, LiveAgent.
Comparison

SupportDesk

VS

Samanage

VS

SupportDesk screenshot Samanage screenshot
Pricing Page

Total Score

Our Score

7.4 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

98% ?

Cost

Cost

$30

by quote

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

Product Info

Product Info

SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Features

Features

SupportDesk FEATURES

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed
  • Custom Views
  • Processes Unlimited
  • Ticket Categories
  • Timesheets & Activities
  • Language Support
  • Dictionary Unlimited
  • Customer Self Service 100 Unlimited
  • Additional Custom Fields
  • Web Forms Designer
  • LDAP Connector
  • SLA Management
  • Software Licence Manager
  • Email Outgoing & Incoming
  • Reports
  • Quick Reports
  • KPI Monitor
  • Configuration Management
  • Product Database
  • Inventory/Asset Database
  • Service Catalogue
  • ITSM Configuration
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management
  • Financial Management
  • Contract Management
  • Purchase Order
  • Accounts
  • 3rd Party SLA Monitoring
  • CRM
  • Contact Profiling
  • Marketing Campaigns
  • Opportunity Management

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Contact Phone

Contact Phone

+44 (0) 161 427 8988 1.888.250.8971
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

127 Stockport Road, Marple Cheshire, England, SK6 6A 117 Edinburgh South
Suite 100, Cary NC 27511
Pricing Page

Pricing Page

Learn more about SupportDesk pricing Learn more about Samanage pricing
Languages

Languages

USA, UK, Canada, China, India USA, UK, Canada, Germany, Japan
Vendor Email

Vendor Email

support@houseonthehill.com support@samanage.com
Prominent Clients

Prominent Clients

Newport City Council, Avenir Telecom, Concorde IT Group
Support Types

Support Types

Phone
Ticket
Phone Live Support
Ticket Training
Available Integrations

Available Integrations

SupportDesk supports integrations with the following business systems and applications.

  • JIRA
  • Twitter
  • LANDesk
  • Centennial
  • Microsoft System Center Service Manager
  • LDAP
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
OS Supported

OS Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Cost Details

Cost Details

SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.

Foundation – $30/month (On-Demand) / $770  (Onsite)

Ideal for small businesses in need of small scale customer service capabilities

  • Ticket Logging
  • Customer Database
  • Contact Database
  • Knowledgebase
  • QuickCalls
  • QuickViews
  • Workflow and Escalation Module*
  • Mobile & Tablet Support
  • Attach Documents
  • Noticeboard/News Feed

Professional – $45/month (On-Demand) / $1,200 (Onsite)

ITSM process enabled servicedesk

All basic features plus:

  • Problem Management
  • Change Management
  • KPI Monitor
  • Inventory/Asset Database

And more.

Enterprise – $60/month (On-Demand) / $1,400 (Onsite)

Fully equipped service desk software package

  • Suppliers
  • Contract Management
  • Purchase Orders
  • Accounts
  • 3rd Party SLA Monitoring
  • Request Management
  • Release Management
  • Operations Management
  • Facilities Management

 

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which software will be best for your business it may be a sensible idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular a given solution is and how wide is its online presence. For instance Samanage Twitter account has currently 6896 followers. At the same time SupportDesk Twitter is followed by 356 people.