Compare Samanage vs. Mojo Helpdesk

Finding the most effective Help Desk Software product is all about evaluating different solutions and identifying the top application for your specific needs. Our exclusive process will give you a quick look at the general rating of Samanage and Mojo Helpdesk. For overall quality and performance, Samanage scored 9.6, while Mojo Helpdesk scored 8.3. On the other hand, for user satisfaction, Samanage earned 100%, while Mojo Helpdesk earned 98%. Below it's also possible to look at their functions, terms, plans, etc. to determine what application will be more appropriate for your situation. One critical aspect to assess is whether the app allows you to toggle on/off permissions on different types of users to protect any critical business data. Users who don't have much time or want a Customer Support Software recommendation from our experts may want to try out these top choices for the current year: LiveAgent, Freshdesk, Samanage.
Product

Samanage

VS

Mojo Helpdesk

VS

Samanage screenshot Mojo Helpdesk screenshot
Pricing Page

Score

Our Score

9.6 ?

Our Score

8.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

98% ?

Cost

Cost

by quote

$24

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Quick Links
Company Email

Company Email

support@samanage.com mojohelpdesk@support.metadot.com
Pricing Page

Pricing Page

Learn more about Samanage pricing Learn more about Mojo Helpdesk pricing
Contact Address

Contact Address

117 Edinburgh South
Suite 100, Cary NC 27511
9020 N. Capital of Texas Hwy
Great Hills Corp Ctr 1-365
Austin, Tx 78759 - USA
Contact No.

Contact No.

1.888.250.8971 1 512 346 0360
Prominent Customers

Prominent Customers

Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Pricing Plans

Pricing Plans

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:

Plus: $24/month

  • As low as $2 per agent/month
  • Agents: 15
  • Unlimited tickets
  • Automation: 5
  • Daily API Limit: 5000
  • File Uploads: 500 MB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 3

Business: $49/month

  • Unlimited agents
  • Unlimited tickets
  • Automation: 10
  • Daily API Limit:  10000
  • File Uploads: 3 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 6
  • Secure 256-bit SSL Encryption

Enterprise: $99/month

  • The most popular plan
  • Unlimited agents
  • Unlimited tickets
  • Automation: 20
  • Daily API Limit: 20000
  • File Uploads: 100 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 11
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

Enterprise Plus: $149/month

  • The most popular plan
  • Automations: 50
  • Daily API Limit: 35000
  • File Uploads: 1 TB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 99
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

 

Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Features

Available Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

Mojo Helpdesk FEATURES

  • Customizable Ticket Forms
  • API Access
  • Built-in Performance Tracking
  • SSL 256-bit Data Encryption
  • Use your own Custom Domain
  • Time Saving Automations
  • Integration with Google Apps
  • Full Email Integration
  • Built In Reports
  • Importing and Exporting Enabled
  • Web-based Customer Portal
  • Incorporate SLA Targets
  • It’s an web based application, so no need to install any other software to use Mojo Helpdesk
  • Easy ticket creation from web or email
  • Automatic case routing base on ticket category
  • Customer satisfaction ratings
  • Ticket centralization and management
  • Web-based customer portal for users
  • Easy assignment of requests to your staff
  • Real-time reporting
  • Automations
  • Service levels
  • Powerful search
  • Single Sign up
  • API integration with SOAP and XML
  • Help desk activity reporting
  • Written in Ruby on Rails and Ajax
  • Linux, Mysql and Apache supported Backend
  • Better tracking of customer satisfaction
  • Better monitoring of time spent on tickets
  • Easy data import and export
Integrations

Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
  • Google Apps
  • Mojo Helpdesk API
Types of Support

Types of Support

Phone Live Support
Ticket Training
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Languages

Languages

USA, UK, Canada, Germany, Japan USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you pick a product that you believe will work best for your business you shouldn’t simply focus on what experts have to say about it. Quite frequently personal experience with the solution may change, depending on your own preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each software to give you a quick overview of how real users of Samanage and Mojo Helpdesk rate their contact with the service. Our algorithm is based on advanced analysis of product mentions on other sites, social media and blogs, so you will receive a complete and reliable picture of what other customers think about every solution. In this case Samanage got a total satisfaction rating at 100% while for Mojo Helpdesk 98% of users claim they had a positive experience with it.