Compare Samanage vs. Mojo Helpdesk

It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is more suitable for your business. For overall product quality, Samanage attained 9.6 points, while Mojo Helpdesk gained 8.3 points. At the same time, for user satisfaction, Samanage scored 98%, while Mojo Helpdesk scored 98%. Information regarding their features, tools, supported platforms, customer service, plus more are given below to provide you with a more precise analysis. Keep in mind to purchase only the tools your business requires so as not to waste resources for features that are unnecessary. Those of you who don't have much time or would like to get a Customer Support Software recommendation from our team might want to take a look at these top choices for this year: Freshdesk, Samanage, Zendesk.
Product

Samanage

VS

Mojo Helpdesk

VS

Samanage screenshot Mojo Helpdesk screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

98% ?

Pricing

Pricing

by quote

$24

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Full Review

Full Review

Overview

Overview

Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Quick Links
Supported Integrations

Supported Integrations

  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
  • Google Apps
  • Mojo Helpdesk API
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone Live Support
Ticket Training
Email Address

Email Address

support@samanage.com mojohelpdesk@support.metadot.com
Pricing Details

Pricing Details

Learn more about Samanage pricing Learn more about Mojo Helpdesk pricing
Available Plans

Available Plans

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:

Plus: $24/month

  • As low as $2 per agent/month
  • Agents: 15
  • Unlimited tickets
  • Automation: 5
  • Daily API Limit: 5000
  • File Uploads: 500 MB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 3

Business: $49/month

  • Unlimited agents
  • Unlimited tickets
  • Automation: 10
  • Daily API Limit:  10000
  • File Uploads: 3 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 6
  • Secure 256-bit SSL Encryption

Enterprise: $99/month

  • The most popular plan
  • Unlimited agents
  • Unlimited tickets
  • Automation: 20
  • Daily API Limit: 20000
  • File Uploads: 100 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 11
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

Enterprise Plus: $149/month

  • The most popular plan
  • Automations: 50
  • Daily API Limit: 35000
  • File Uploads: 1 TB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 99
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

 

Popular Clients

Popular Clients

Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Contact No.

Contact No.

1.888.250.8971 1 512 346 0360
Languages

Languages

English English
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Available Features

Available Features

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current

Mojo Helpdesk FEATURES

  • Customizable Ticket Forms
  • API Access
  • Built-in Performance Tracking
  • SSL 256-bit Data Encryption
  • Use your own Custom Domain
  • Time Saving Automations
  • Integration with Google Apps
  • Full Email Integration
  • Built In Reports
  • Importing and Exporting Enabled
  • Web-based Customer Portal
  • Incorporate SLA Targets
  • It’s an web based application, so no need to install any other software to use Mojo Helpdesk
  • Easy ticket creation from web or email
  • Automatic case routing base on ticket category
  • Customer satisfaction ratings
  • Ticket centralization and management
  • Web-based customer portal for users
  • Easy assignment of requests to your staff
  • Real-time reporting
  • Automations
  • Service levels
  • Powerful search
  • Single Sign up
  • API integration with SOAP and XML
  • Help desk activity reporting
  • Written in Ruby on Rails and Ajax
  • Linux, Mysql and Apache supported Backend
  • Better tracking of customer satisfaction
  • Better monitoring of time spent on tickets
  • Easy data import and export
Vendor's Address

Vendor's Address

117 Edinburgh South
Suite 100, Cary NC 27511
9020 N. Capital of Texas Hwy
Great Hills Corp Ctr 1-365
Austin, Tx 78759 - USA
Compare Alternatives

Compare Alternatives

Compare with SafeSoft Solutions
Compare with VIENNA Advantage
Compare with nanoRep
Compare with BOSSDesk
Compare with CloudCherry
Compare with iperceptions
Compare with Greetly iPad Sign In App
Compare with Damnlist
Compare with Infor EAM
Compare with iGlobe CRM Office 365
Compare with Kayako
Compare with Desk.com
Compare with Vision Helpdesk
Compare with Wix Answers
Compare with HP Service Anywhere
Compare with VisionFlow
Compare with RumbleTalk
Compare with Jira Service Desk
Compare with Bazaarvoice Connections
Compare with WSDesk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

If you continue having doubts about which product will be best in your case it may be a sound idea to examine each service’s social metrics. These metrics are quite often an indicator of how popular a given product is and how big is its online presence. For example Samanage Twitter account has currently 6896 followers. At the same time Mojo Helpdesk Twitter is followed by 545 users.