Compare Samanage vs. Mojo HelpdeskFinding the most effective Help Desk Software product is all about evaluating different solutions and identifying the top application for your specific needs. Our exclusive process will give you a quick look at the general rating of Samanage and Mojo Helpdesk. For overall quality and performance, Samanage scored 9.6, while Mojo Helpdesk scored 8.3. On the other hand, for user satisfaction, Samanage earned 100%, while Mojo Helpdesk earned 98%. Below it's also possible to look at their functions, terms, plans, etc. to determine what application will be more appropriate for your situation. One critical aspect to assess is whether the app allows you to toggle on/off permissions on different types of users to protect any critical business data. Users who don't have much time or want a Customer Support Software recommendation from our experts may want to try out these top choices for the current year: LiveAgent, Freshdesk, Samanage.
|Monthly payment | Quote-based||Monthly payment|
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
|Learn more about Samanage pricing||Learn more about Mojo Helpdesk pricing|
| 117 Edinburgh South|
Suite 100, Cary NC 27511
| 9020 N. Capital of Texas Hwy|
Great Hills Corp Ctr 1-365
Austin, Tx 78759 - USA
|1.888.250.8971||1 512 346 0360|
|Toshiba, Harvard University, Miramax Films, San Antonio Spurs|
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:
Enterprise Plus: $149/month
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|Types of Support|
Types of Support
|USA, UK, Canada, Germany, Japan||USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
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When you pick a product that you believe will work best for your business you shouldn’t simply focus on what experts have to say about it. Quite frequently personal experience with the solution may change, depending on your own preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each software to give you a quick overview of how real users of Samanage and Mojo Helpdesk rate their contact with the service. Our algorithm is based on advanced analysis of product mentions on other sites, social media and blogs, so you will receive a complete and reliable picture of what other customers think about every solution. In this case Samanage got a total satisfaction rating at 100% while for Mojo Helpdesk 98% of users claim they had a positive experience with it.