What is better Mojo Helpdesk or Vivantio? Getting the best Help Desk Software product is all about evaluating different solutions and determining the top application for your specific needs. Our proprietary process will give you a brief look at the general rating of Mojo Helpdesk and Vivantio. For general quality and performance, Mojo Helpdesk scored 8.3, while Vivantio scored 8.4. On the other hand, for user satisfaction, Mojo Helpdesk earned N/A%, while Vivantio earned 93%.
Below it's also possible to verify their features, terms, plans, etc. to find out which software will be more suitable for your needs. An important aspect to assess is whether the app allows you to toggle on/off limitations on different types of users to protect any confidential corporate data.
In the event you want to quickly identify the top according to our experts we suggest you take a look at one of these services: .
Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should note that even though both Mojo Helpdesk and Vivantio may offer a top quality set of features each app could be created for a different business size. If you are comparing features you should pay attention to a company type they are aimed at. Some functionalities might scale up efficiently for large enterprises but if you own a small or medium company it’s usually better to avoid paying for complex features that you may never actually use.
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