What is better Salesforce Community Cloud or CustomerSuccessBox? There are lots of Customer Experience Management Software products in the market these days. The simplest way to find out which service fits your needs best is to check them side by side. As an example, here you can examine Salesforce Community Cloud and CustomerSuccessBox for their overall score (9.0 vs. 8.6, respectively) or their user satisfaction rating (100% vs. 95%, respectively).
You can also check their individual modules and pricing terms and other useful details below. When matching products make sure to check their similar functions and mark their differences to obtain a clearer picture of both deals. Similarly, keep in mind to check other features including security, backup, usability, and customer service.
We know that not all businesses have enough time to scrutinize a large number of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Online Community Platforms category are: Salesforce Community Cloud, Wrike, monday.com.
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
GE, Virgin America, Brown-Forman, Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Community Cloud allows you to make personalized and branded online communities. This highly flexible software connects this community, whether for discussions, help forums, or otherwise, to your Salesforce CRM and integrates an end-to-end customer experience in one platform.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
If you test various Customer Experience Management Software services you shouldn’t simply look at their features list and available pricing plans. Pay attention to the fact that the software must be meeting your needs and company so the more flexible their offer the better. Check which systems are supported by Salesforce Community Cloud and CustomerSuccessBox and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, because this may be a key element for many firms.
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