What is better Salesforce Community Cloud or CustomerSuccessBox? When you compare Salesforce Community Cloud and CustomerSuccessBox, you can easily see which Customer Experience Management Software product is the more effective alternative. This guarantees that your enterprise can get the most productive and effective software. You can study the details, including available tools, prices, plans offered by each vendor, offer conditions, etc.
We also let you check their total scores to know which one appears to be more beneficial for your firm. Salesforce Community Cloud has 9.0 points for overall quality and 100% rating for user satisfaction; while CustomerSuccessBox has 8.6 points for overall quality and 95% for user satisfaction. Similarly, you can also find out which software company is more credible by sending an an email question to both and check which vendor replies without delays.
Our experts made sure to prepare reviews of all popular Online Community Platforms solutions offered out there, but among them these three deserved our special attention: Wrike, monday.com, Salesforce Community Cloud.
Salesforce Community Cloud is priced based on the type of community you are creating: Employee, Partner or Customer communities. Each of them starts at a different base price while additional pricing varies according to your business needs and the number of users. Contact the vendor to request a quote.
Salesforce Community Cloud integrates with various third-party systems in the Salesforce marketplace, AppExchange.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
GE, Virgin America, Brown-Forman, Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce Community Cloud allows you to make personalized and branded online communities. This highly flexible software connects this community, whether for discussions, help forums, or otherwise, to your Salesforce CRM and integrates an end-to-end customer experience in one platform.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
The products examined on this page are merely a small sample of our complete Customer Experience Management Software category and you should remember that there may be better solutions out there. If you want to guarantee you make the wisest choice for your team we definitely urge you to test more apps first. You can also consider to study our top 10 Customer Experience Management Software list to learn which solutions are at the moment the highest-ranking ones and leaders in the market.
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