Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Inbound
- Hosted IVR
- ACD Intelligent Routing
- CTI Screen Pop
- Toll-Free Numbers
- Local Numbers
- Voicemail
Outbound
- Predictive Dialing
- Preview Dialing
- Voice Broadcasting
- Custom Lead Recycling
- Lead Scrubbing
- Campaign Quotas
Blended
- Built-in CRM
- Custom Reporting
- Branch Scripting
- Embedded Web-form
- Call-time Rules
- Campaign Hot Keys
Analysis and Reporting
- Call Logging
- Call Monitoring
- Call Recording
- Campaign History Databasing
- Contact History Databasing
- Customized Reports
- Real Time Reporting
- Reporting Data Exports
Pricing Info
Pricing Info
Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.
Integrations
Integrations
SafeSoft Solutions supports integrations with the following business systems and applications:
- Salesforce Sales Cloud
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AllState Insurance, First Nation Financial, Soltech Business Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.
Company Email
sales@safesoftsolutions.com
Contact No.
Company's Address
20950 Warner Center Lane
Building A
Woodland Hills, CA 91367
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Shared inboxes
- Email delegation
- Automated assignment
- @mentions
- Email tags
- Collision alerts
- Shared drafts
- Activity timeline
- Email templates
- Email notes
- Workload distribution
- Views
- Customer service workflow automation
- Customer satisfaction survey
- SLA and business hours
- Query assignment and tracking
- Analytics and custom reports
- Roles and permissions
Pricing Info
Available pricing plans: LITE – $15/user/month (billed annually)
LITE
- Email management tooltip
- 2 Shared inboxes with Email, Voice, WhatsApp channels
- Live Chat tooltip
- Knowledge Base
- Team collaboration tooltip
- Round-robin auto-assignment
- 1 SLA policy and violation reminder
- Conversation reports
- Asana, Jira, Slack, QuickBooks app integrations
- iOS & Android mobile apps
- Onboarding and 24X7 support
PRO – $49/user/month (billed annually)
- Everything in LITE
- 5 Shared inboxes with email
- Chatbots
- Round-robin assignment with assignment limits
- CSAT Survey
- Analytics tooltip
- No limits on SLA policy and violation reminder
- SLA reports and business hours
- Harvey AI Bot tooltip
- Hiver APIs
- Salesforce and Zapier app integration
ELITE – $79/user/month (billed annually)
- Everything in Pro
- Unlimited shared inboxes with email
- Skill-based auto-assignment
- HIPAA compliance
- Okta app integration
- Dedicated success manager
- Call-back support
- Uptime SLA
- Quarterly team training
- Custom build hours
Custom Quote – for users with more than 50 seats
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
support@hiverhq.com
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
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When you pick a product that you think will be an actual asset for your business you shouldn’t simply limit yourself to what experts have to say about it. Very often individual experience with the software will vary, depending on specific preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for each service to give you a quick overview of how real users of SafeSoft Solutions and Hiver evaluate their experience with the app. Our system is based on detailed analysis of product mentions on other sites, social media and blogs, so you are going to get a full and credible overview of what other people think about each software. In this case SafeSoft Solutions has a total satisfaction rating at N/A% while for Hiver 96% of people express they had a positive experience with it.
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