What is better RingCentral Engage Digital or Supportbench? There are numerous Customer Support Software products available for businesses right now. The simplest way to find out which one fits your needs best is to examine them side by side. For instance, here you can compare RingCentral Engage Digital and Supportbench for their overall score (8.8 vs. 8.0, respectively) or their user satisfaction rating (N/A% vs. 93%, respectively).
You can even review their functions and pricing conditions as well as other helpful details below. When matching products be sure to compare their related features and mark their distinctive elements to have a clearer picture of both deals. Similarly, bear in mind to check other features like security, backup, ease-of-use, and helpdesk support.
We know that not all companies have the time to scrutinize a wide range of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
The pricing information of RingCentral Engage Digital is only available on a quote request. It is best to contact the vendor directly for specific package info.
RingCentral Engage Digital is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:
Connectors with digital communication channels
Facebook
Facebook Messenger
Twitter
Instagram
Youtube
Google+
RingCentral Engage Chat
RingCentral Engage Mobile
WeChat
Viber
SMS
RingCentral Engage Communities
Lithium
RightNow Community
Tapatalk
Bazaarvoice
InSided
WordPress
RingCentral Engage Mail
Chatbots
Recast AI
IBM Watson
BotFuel
BotMind
Inbenta
Arabot
CRM
SalesForce
Microsoft Dynamics
SAP
Oracle
BI
Synthesio
Viavoo
TalkWalker
Call Solutions
Genesys
Avaya
CISCO
Helpdesk
Service Now
Freshservice
Jira Service Desk
BPM
Kissflow
Pega
Pipefy
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AXA, Sephora, Allianz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unified, omnichannel digital management platform for multiple customer support channels.
Supportbench provides enterprise pricing plans for small and medium-sized businesses. You can purchase a plan for as low as $40/agent/month. Here are the details:
Supportbench – Starts from $40/agent/month ($32 for annual billing)
Please pay attention to the fact that while both RingCentral Engage Digital and Supportbench may have a reliable array of features every software could be aimed at a different company size. If you are comparing features you may want to focus on a company type they are catering to. Specific functionalities might scale up effectively for big enterprises but if you run a small or medium company it’s usually more sensible to stay away from paying for advanced features that you might never have a chance to use.
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