RingCentral Engage Digital
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Omni-Digital Platform
- Open API
- Digital Identification Module
- ICE (RingCentral Engage’s Proprietary Machine Learning Engine)
- Filter Messages
- Route Messages to Qualified Agents
- Automated Qualification of Messages
- Anti-Spam Filter
- Define Rules and Criteria
- Dedicated Agent Workspace
- Queue Management
- SLA (Service Level Agreement)
- Response Time Indication
- Automated Message Forwarding
- Escalation Rules
- Desktop Notifications
- Customer Digital Profile
- Conversation History
- One-Click Customer Record Access
- Automatic Responses
- Reply Assistant
- Knowledge Base
- Spell Checker
- Validation Response Rules
- Real-Time Agent Activity Tracking
- Live Conversations
- KPIs (Key Performance Indicators)
- Automated Questionnaires
Pricing Info
Pricing Info
The pricing information of RingCentral Engage Digital is only available on a quote request. It is best to contact the vendor directly for specific package info.
Integrations
Integrations
RingCentral Engage Digital is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:
Connectors with digital communication channels
- Facebook Messenger
- Youtube
- Google+
- RingCentral Engage Chat
- RingCentral Engage Mobile
- Viber
- SMS
- RingCentral Engage Communities
- Lithium
- RightNow Community
- Tapatalk
- Bazaarvoice
- InSided
- WordPress
- RingCentral Engage Mail
Chatbots
- Recast AI
- IBM Watson
- BotFuel
- BotMind
- Inbenta
- Arabot
CRM
- SalesForce
- Microsoft Dynamics
- SAP
- Oracle
BI
- Synthesio
- Viavoo
- TalkWalker
Call Solutions
- Genesys
- Avaya
- CISCO
Helpdesk
- Service Now
- Freshservice
- Jira Service Desk
BPM
- Kissflow
- Pega
- Pipefy
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AXA, Sephora, Allianz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unified, omnichannel digital management platform for multiple customer support channels.
Company Email
Contact No.
Company's Address
RingCentral
20 Davis Dr
Belmont, CA
United States
RingCentral Engage Digital Comparisons
Popular RingCentral Engage Digital Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket statuses
- Ticket labels for categorization
- Real-time auto-refresh
- Forwarding and CC for tickets
- Agent signatures
- Embeddable contact forms
- Customer interaction history
- Unlimited logins
- Action audit trail
- Filters for automation
- Third party app integration
- Multiple email address support
- Ticket creation on behalf of customers
- No per agent fees
- Comments for private discussions
- Quick overview with labels
- Custom and pre-made KPI reports
- Team collaboration
- Ticket filters
- Email snippets
- HTML email rendering
- Gmail compatible keyboard shortcuts
- Lightning fast email importing
- Friendly help desk
- Retain the personal touch of email
- Built for participation and collaboration
- Reliable and secure
- Easy data export
- World class infrastructure
Pricing Info
The tool offers a free 14 Day Trial. Plans start at $29 per month.
Startup: $29/month
- 500 tickets per month
- 1 email address
- 1 group
Small: $69/month
- 2000 tickets per month
- 3 email addresses
- 3 groups
Medium: $149/month
- 5000 tickets per month
- 10 email addresses
- 10 groups
Large: $249/month
- 10000 tickets per month
- 20 email addresses
- 20 groups
Integrations
- Insightly
- Highrise
- Vibe
- Batchbook
- ZohoCRM
- Capsule CRM
- Pipedrive
- Pivotal Tracker
- Bugify
- JIRA
- Github Issues
- Trello
- Basecamp
- Show Ticket Number
- Audit Trail
- Mark As Answered
- Assign After Reply
- Archive After Reply
- Create Snippet
- Email After Archive
- Bulk SMS
- Campfire
- Jaconda
- Flowdock
- Sently
- PushOver
- Slack
- HipChat
- Bigcommerce
- Magento
- Compose
- Evernote
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TM, Heys USA, Cabify
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SupportBee helps your team collaborate & deliver friendly customer service
Company Email
prateek@supportbee.com
Contact No.
Company's Address
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The services examined on this page are only a small sample of our complete Help Desk Software category and you should remember that there might be better alternatives available. If you want to guarantee you make the best possible choice for your team we definitely suggest that you analyze more solutions first. You may also want to consult our top 10 Help Desk Software list to learn which services are now the highest-rated ones and leaders in the market.
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