What is better RingCentral Engage Digital or OneDesk? If you’re experiencing a difficult time deciding on the best Help Desk Software product for your company, try to do a comparison of the available software and find out which one offers more positive aspects. For instance, here you can examine RingCentral Engage Digital (overall score: 8.8; user rating: N/A%) vs. OneDesk (overall score: 8.2; user rating: 99%) for their overall performance.
It's also possible to see which one provides more features that you need or which has better pricing plans for your current situation. Having a clear table to compare their features will significantly increase the odds of obtaining the right product for your company. Look closely at other areas of the software for example if it’s easy to use, flexibility, scalability, and pricing terms.
We realize that not all people have the time to test a wide range of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
The pricing information of RingCentral Engage Digital is only available on a quote request. It is best to contact the vendor directly for specific package info.
RingCentral Engage Digital is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:
Connectors with digital communication channels
Facebook
Facebook Messenger
Twitter
Instagram
Youtube
Google+
RingCentral Engage Chat
RingCentral Engage Mobile
WeChat
Viber
SMS
RingCentral Engage Communities
Lithium
RightNow Community
Tapatalk
Bazaarvoice
InSided
WordPress
RingCentral Engage Mail
Chatbots
Recast AI
IBM Watson
BotFuel
BotMind
Inbenta
Arabot
CRM
SalesForce
Microsoft Dynamics
SAP
Oracle
BI
Synthesio
Viavoo
TalkWalker
Call Solutions
Genesys
Avaya
CISCO
Helpdesk
Service Now
Freshservice
Jira Service Desk
BPM
Kissflow
Pega
Pipefy
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AXA, Sephora, Allianz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unified, omnichannel digital management platform for multiple customer support channels.
When you test various Help Desk Software products you shouldn’t only explore their list of features and provided pricing packages. Consider that the app must be meeting your standards and business so the more flexible their offer the better. Check what systems are supported by RingCentral Engage Digital and OneDesk and be certain you will get mobile support for whichever devices you use in your company. You should also examine which languages and geographies are supported, as this may be a deal breaker for many companies.
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