What is better Richpanel or Vivantio? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Richpanel earned 8.0 points, while Vivantio received 8.4 points. At the same time, for user satisfaction, Richpanel scored N/A%, while Vivantio scored 93%.
Specifics of their characteristics, tools, supported platforms, customer service, etc. are given below to provide you with a more accurate analysis. Keep in mind to choose only the features that you need so you don’t waste money for features which are redundant.
Those of you who don't have much time or need a advice from our team may want to try out these top choices for the current year: .
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No Customer Support Software will be able to cater to all the requirements of a business. While key features of Richpanel and Vivantio should matter you should also carefully analyze the integrations supported by every product. Quote frequently you will already be working with various kinds of B2B software in your company and it’s much more beneficial to go with software that integrate well with one another. That way you will be able to be certain of a smooth transfer of information between your teams and apps, which can significantly reduce time devoted to migrating between one service and the next.
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