Compare Wolken vs. Re:Desk

Getting the appropriate Help Desk Software product is as easy as comparing the strong and poor characteristics and terms offered by Re:Desk and Wolken. Here you can also match their total scores: 8.0 for Re:Desk vs. 8.0 for Wolken. Or you can look at their general user satisfaction rating, N/A% for Re:Desk vs. 100% for Wolken. We suggest that you take some time to review their unique features and determine which one is the better option for your company. What’s more keep in mind to take into account your company’s or industry’s special circumstances, for example, a multilingual app for a global team or a mobile version to help you work in the field. We are aware that not all businesses have enough time to examine dozens of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Samanage, Zendesk, Freshservice.
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Wolken

VS

Re:Desk

VS

Wolken screenshot Re:Desk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

N/A% ?

Cost

Cost

by quote

$29.99

Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Easy Links
Pricing Details

Pricing Details

Learn more about Wolken pricing Learn more about Re:Desk pricing
Contact Address

Contact Address

E. Bayshore Road, Suite 200
Palo Alto CA 94303
USA
Integrations

Integrations

Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Medium Business
Available Languages

Available Languages

English, India English, Russia
Support Types

Support Types

Phone Live Support
Ticket
Ticket
List of Features

List of Features

Wolken FEATURES

  • Incident Management
  • Change Request Management
  • Service Request Management
  • Configuration Management
  • Database
  • Task Management
  • Soft Calls Integrations

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning
Prominent Customers

Prominent Customers

Email Address

Email Address

info@wolkensoftware.com
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Phone Number

Phone Number

+1 650 799 5587
Pricing Plans

Pricing Plans

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, information and experiences that we offered in this comparison were taken from official vendor pages, promotional content available online, actual experience from real customers as well as our personal hands-on use of each service by an expert. We pay a lot of attention to thoroughly study every product, as a result we not only analyze it ourselves, but we also match our results with opinions of other members from the SaaS community.