Compare Wolken vs. Re:Desk

Getting the ideal Help Desk Software product is all about comparing numerous solutions and figuring out the top program for your specific needs. Our exclusive process will give you a fast look at the general rating of Re:Desk and Wolken. For overall quality and performance, Re:Desk scored 8.0, while Wolken scored 8.0. On the other hand, for user satisfaction, Re:Desk earned N/A%, while Wolken earned 100%. Below it's also possible to check their functions, terms, plans, etc. to see which program will be more suitable for your needs. One critical element to evaluate is if the application allows you to enable/disable restrictions on various types of users to secure any confidential business data. We realize that not all people have the time to examine a large number of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: JIRA Service Desk, Samanage, Freshservice.
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Wolken

VS

Re:Desk

VS

Wolken screenshot Re:Desk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

N/A% ?

Pricing

Pricing

by quote

$29.99

Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

Overview

Overview

Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Easy Links
Vendor's Address

Vendor's Address

E. Bayshore Road, Suite 200
Palo Alto CA 94303
USA
Types of Support

Types of Support

Phone Live Support
Ticket
Ticket
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Medium Business
Integrations

Integrations

Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
Available Plans

Available Plans

Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
Pricing Details

Pricing Details

Learn more about Wolken pricing Learn more about Re:Desk pricing
Features

Features

Wolken FEATURES

  • Incident Management
  • Change Request Management
  • Service Request Management
  • Configuration Management
  • Database
  • Task Management
  • Soft Calls Integrations

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning
Prominent Clients

Prominent Clients

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

USA, UK, Canada, International, India USA, UK, Canada, International, Russia
Email Address

Email Address

info@wolkensoftware.com
Phone Number

Phone Number

+1 650 799 5587
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and experiences that we provided in this comparison were taken from official vendor pages, promotional materials available online, real-life experience from real customers as well as our individual direct use of each app by a professional reviewer. We do our best to thoroughly test each software, so we not only examine it internally, but we also compare our findings with opinions of other people from the B2B community.