Compare Re:Desk vs. UVdesk Helpdesk

Choosing the best Help Desk Software for your company is not that easy with too much features, choices, and terms to consider. However, depending on our website will help you to streamline the selection process by displaying all crucial software in one location. For example, you can compare Re:Desk and UVdesk Helpdesk for their features and overall scores, in this case, 8.0 and 8.2, respectively. Likewise, you can compare which one has superior general user satisfaction rating: N/A% (Re:Desk) and 100% (UVdesk Helpdesk) to find out which product is better for your company. Don’t just choose the service with the lowest price, but the one that has the best value. We are aware that not all businesses have enough time to try out a wide range of various services, so we created a list of suggestions that you may find useful. Our top selections for the Service Desk Software category are: JIRA Service Desk, Samanage, Freshservice.
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Re:Desk

VS

UVdesk Helpdesk

VS

Re:Desk screenshot UVdesk Helpdesk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.2 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Cost

Cost

$29.99

$11

Pricing Type

Pricing Type

Monthly payment Free | Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Easy Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages

Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International
Company Size

Company Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Ticket
Phone Live Support
Ticket
Contact Phone

Contact Phone

(+1)-914353168
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about UVdesk Helpdesk pricing
Company Email

Company Email

support@uvdesk.com
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus
Contact Address

Contact Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
Popular Clients

Popular Clients

Jamgora, Colorway Design Group, FIXXI.NET
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that while both Re:Desk and UVdesk Helpdesk may offer an outstanding set of features each product may be created for a different company size. If you are comparing features you may want to focus on a business type they are catering to. Specific functionalities could scale up well for huge enterprises but if you have a small or medium company it’s often more sensible to refrain paying for customized features that you might never use.