Compare Re:Desk vs. UVdesk Helpdesk

The perfect Help Desk Software is a product that can address your company’s specific requirements. It is possible to identify which alternative works best for your company if you review numerous products before you decide which one is the best. For instance, Re:Desk and UVdesk Helpdesk are scored at 8.0 and 8.2, respectively, for total quality and performance. Similarly, Re:Desk and UVdesk Helpdesk have a user satisfaction rating of N/A% and 100%, respectively, which shows the general response they get from customers. Better yet, reach put to a regular client of the software and solicit their opinion concerning the solution in question. We know that not all people have the time to test a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Service Desk Software category are: Zendesk, Freshservice, Samanage.
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Re:Desk

VS

UVdesk Helpdesk

VS

Re:Desk screenshot UVdesk Helpdesk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Cost

Cost

$29.99

$11

Pricing Type

Pricing Type

Monthly payment Free | Monthly payment | Annual Subscription
Full Review

Full Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
A cloud-based eCommerce helpdesk system to manage multichannel customer support. The Merchant can manage multi-channel customer support under single ticket system.
Useful Links
Customer Support

Customer Support

Ticket
Phone Live Support
Ticket
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about UVdesk Helpdesk pricing
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

UVdesk Helpdesk FEATURES

  • Knowledgebase
  • Mailbox
  • Reports
  • Workflow
  • Customization
  • Form Builder
  • Facebook
  • Twitter
  • Disqus
Vendor Email

Vendor Email

support@uvdesk.com
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

UVdesk Helpdesk integrates with the following business systems and applications:

  • Zendesk
  • osTicket
  • Helpscout
  • Freshdesk
  • Amazon
  • eBay
  • Etsy
  • Magento
  • Bigcommerce
  • Shopify
  • Facebook
  • Disqus
  • Twitter
Prominent Customers

Prominent Customers

Jamgora, Colorway Design Group, FIXXI.NET
Company's Address

Company's Address

A 67 Sector 63
Noida Uttra Pradesh, 201301
India
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

UVdesk Helpdesk offers three enterprise pricing plans for users to choose from, including a free package for teams up to 4 agents. Give the details a look, and select the best option for your company:

Basic – Free

  • 4 Agents
  • 1 Mailbox
  • Knowledgebase
  • 1 Knowledgebase Folder
  • 5 Knowledgebase Category
  • 15 Knowledgebase Article
  • Email Piping
  • Theme & Customization
  • Workflow (Predefined)
  • Email Templates (Predefined)
  • Tags
  • Groups & teams
  • Agent Privileges

Pro – $11/agent/month

  • 5 Mailboxes
  • 10 Knowledgebase Folders
  • 50 Knowledgebase Categories
  • 200 Knowledgebase Articles
  • Email Piping
  • Theme & Customization (Pro)
  • Workflow (Custom)
  • Email Templates (Custom)
  • Tags
  • Groups & teams
  • Agent Privileges
  • Reports
  • Tasks
  • Custom Fields
  • Saved Filters
  • Saved Replies
  • Email Settings
  • Export Data
  • Apps

Enterprise – $18/agent/month

  • All Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited Mailboxes
  • Unlimited Knowledgebase Folders
  • Unlimited Knowledgebase Categories
  • Unlimited Knowledgebase Articles
Contact Phone

Contact Phone

(+1)-914353168
Available Languages

Available Languages

English, Russia English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on just a broad range of useful tools and flexible pricing plans from a popular Help Desk Software. Almost as important as core features is a top-notch customer support. You want to ensure that when you have any questions about Re:Desk or UVdesk Helpdesk, or you run into a problem, or perhaps you’ll want to request a certain change or feature beneficial to your team you can trust in a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can enjoy individual training or at the very least a knowledge base you can use.