Compare Re:Desk vs. iHelpDesk

When choosing the right Help Desk Software for your firm it is recommended that you assess the features, costs, along with other essential info about the product and vendor. Here, you are able to see the similarities and disparities between Re:Desk (overall score at 8.0 and user satisfaction at N/A%) and iHelpDesk (overall score at 6.5 and user satisfaction at 100%). You can also examine their specific modules, for example tools, plans, pricing, conditions, etc. What is more, analyze the terms thoroughly for information on hidden costs, such as, setup cost, separate support plan, upgrade fees, storage fees, and more. At this time, the top products in our Service Desk Software category are: Zendesk, Samanage, Freshservice.
Comparison

Re:Desk

VS

iHelpDesk

VS

Re:Desk screenshot iHelpDesk screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

6.5 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Cost

Cost

$29.99

$8

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
A help desk platform developed to help organizations and businesses to keep track of issues adn enhance the quality of service.
Easy Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Web-based
Vendor Email

Vendor Email

support@ihelpdesk.com
Contact Phone

Contact Phone

(877) 293-6676
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

No information available.

Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Types of Support

Types of Support

Ticket
Phone
Ticket
Popular Clients

Popular Clients

Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

iHelpDesk offers budget-friendly packages plus a free version of its cloud-based help desk platform.

Free

  • 1 Agent
  • 1 Mailbox
  • 1 Ticket Rules
  • 200MB Storage

Professional – $8 per agent/month or $80 per agent/year

  • 8 Agents
  • 10 Mailboxes
  • 10 Ticket Rules
  • 2GB Storage
  • 1 Domain
  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data

Enterprise – $25 per agent/month or $250 per agent/year

  • Unlimited Agents
  • 30 Mailboxes
  • 30 Ticket Rules
  • 6GB Storage
  • Multiple Domains
  • SLA Views
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about iHelpDesk pricing
Languages

Languages

English, Russia English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Contact Address

Contact Address

3601 Highway 7 East, Markham
Ontario L3R 0M3
Canada
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

iHelpDesk FEATURES

iHelpDesk core features include:
  • Request abd Problem Management
  • Effective Email Management
  • Self-Service Portal
  • Reports
  • FAQ Knowledge Base
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services analyzed on this page are merely a sliver of our entire Help Desk Software category and you should remember that there may be better solutions out there. If you would like to ensure you make the best possible choice for your business we strongly encourage you to analyze more products first. It may also be a good idea to consult our top 10 Help Desk Software list to learn which solutions are in the current year the highest-ranking ones and leaders in the market.