What is better Reamaze or Jira Service Desk? Choosing the most appropriate Help Desk Software for your organization is hard with too much features, options, and offers to take note of. But, relying on our review directory will make it possible for you to simplify the necessary steps by reading all major services in a single place.
For example, you can contrast Reamaze and Jira Service Desk for their functions and overall scores, in this case, 8.3 and 9.0, respectively. Likewise, you can check which one has higher general user satisfaction rating: 89% (Reamaze) and 96% (Jira Service Desk) to find out which product is better for your business. Don’t just choose the software with the cheapest price, but the solution that offers the most cost-effective value.
Our experts made sure to prepare reviews of all popular solutions that you can find out there, but among all the ones we reviewed these three caught our special attention: .
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
You shouldn’t count on just a wide array of useful tools and flexible pricing plans from a well-known Help Desk Software. Almost as essential as main features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Reamaze or Jira Service Desk, or you struggle with some problems, or maybe you’ll want to request a certain update or functionality useful to your company you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you are able to profit from personal training or at the very least a knowledge base you can use.
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