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Compare Qualtrics CX vs Whatfix

What is better Qualtrics CX or Whatfix? With different functionalities, pricing, details, and more to evaluate, determining the best Customer Experience Management Software for your firm is tricky. However by working with our system, it is simple to match the characteristics of Qualtrics CX and Whatfix together with their general rating, respectively as: 9.1 and 7.9 for overall score and 100% and 100% for user satisfaction.

You can also assess them feature by feature and find out which application is a better fit for your business. Don’t forget to get a free trial first before getting a plan to see how the program can help you in real scenarios.

In case you you would like to quickly identify the optimal Customer Experience Management Software according to our experts we recommend you check out one of these products: Yotpo, Qualtrics CX, Zendesk.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Interactive user guides
  • Multiple guide formats including videos, graphics, images, and text.
  • Multi-lingual support
  • Multi-device support
  • Multi-browser compatibility
  • Customizable user interface
  • Self-hosting
  • White label
  • Data analytics
  • API
  • Dynamic URL support
  • User tracking

Pricing Info

Whatfix’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Flipkart, AVNET, bmc

Integrations

Whatfix integrates with the following business systems and applications:

  • Google Analytics
  • Zendesk
  • Desk.com
  • Freshdesk
  • Salesforce Sales Cloud
  • Intercom
  • YouTube
  • Wistia
  • Moodle

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Whatfix is an online solution that helps the businesses in creating interactive and compelling user guides and walkthroughs on their online business sites.

Company Email

sales@whatfix.com

Contact No.

Company's Address

955 Benecia Avenue
Sunnyvale, CA 94085
USA

The products analyzed on this page are merely a small part of our full Customer Experience Management Software category and you should remember that there may be better options out there. If you want to ensure you make the wisest choice for your company we strongly suggest that you try out more solutions first. You may also want to study our top 10 Customer Experience Management Software ranking to find out which apps are currently the best ones and leaders in the market.

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