What is better Pure Chat or Zendesk? We are here to streamline the cumbersome process of assessing Customer Support Software products for you. For instance, on this page you can check the overall performance of Pure Chat (8.6) and contrast it with the overall performance of Zendesk (9.7). You can also match their overall user satisfaction rating: Pure Chat (97%) vs. Zendesk (98%).
What’s more, research their functions thoroughly to determine which product can better tackle your company’s requirements. In general, any business solution must let you to comfortably check the big picture, at the same time giving you quick access to the details.
We did our best to prepare reviews of all popular Live Chat Software products that you can find on the market, but among them these three deserved our special attention: Pipedrive, Zendesk, Vision Helpdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In case you are still having second thoughts about which app will be best in your case it may be a good idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular a given software is and how extensive is its online presence. For example, in case of Facebook Pure Chat has 2109 likes on their official profile while Zendesk profile is liked by 82676 people.
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