What is better Pure Chat or NinjaOne (Formerly NinjaRMM)? Purchasing the right Customer Support Software product is as straightforward as contrasting the strong and weaker characteristics and terms offered by Pure Chat and NinjaOne (Formerly NinjaRMM). Here you can also match their total scores: 8.6 for Pure Chat vs. 8.6 for NinjaOne (Formerly NinjaRMM). Or you can look at their general user satisfaction rating, 97% for Pure Chat vs. 93% for NinjaOne (Formerly NinjaRMM).
We suggest that you spend some time to study their specific functions and decide which one is the better option for your business. Moreover. remember to factor in your company’s or industry’s special circumstances, for example, a multilingual software for a global team or a mobile version to help you work on the go.
We did our best to prepare reviews of all popular Live Chat Software solutions offered on the market, but among them these three caught our special attention: Vision Helpdesk, Zendesk, Pipedrive.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
The software analyzed on this page are merely a small part of our full Customer Support Software category and you should remember that there could be better services out there. If you would like to ensure you make the best possible choice for your team we definitely suggest that you test more software first. You may also want to study our top 10 Customer Support Software ranking to learn which software are in the current year the highest-ranking ones and dominate the market.
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