What is better Pure Chat or ScreenConnect? There are lots of Customer Support Software products out there today. The simplest way to find out which one fits your needs best is to examine them side by side. For example, here you can examine Pure Chat and ScreenConnect for their overall score (8.6 vs. 9.0, respectively) or their user satisfaction rating (97% vs. 96%, respectively).
You can also examine their individual modules and pricing conditions and other helpful information below. When matching products make sure you compare their corresponding capabilities and mark their disparities to have a clearer picture of both deals. Likewise, keep in mind to assess other features like security, backup, ease-of-use, and customer support.
If you would like to quickly decide on the optimal Live Chat Software according to our review team we recommend you try out one of these services: Zendesk, Pipedrive, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want simply a broad array of functionalities and adjustable pricing from a reliable Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to make sure that if you have any questions about Pure Chat or ScreenConnect, or you face some problems, or perhaps you’ll need to ask for a specific change or feature useful to your team you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you are able to enjoy individual training or at least an FAQ you can use.
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