What is better Pure Chat or ScreenConnect? When choosing the appropriate Customer Support Software for your enterprise it is suggested that you assess the characteristics, prices, along with other essential details concerning the product and vendor. Here, you are able to see the similarities and disparities between Pure Chat (overall score at 8.6 and user satisfaction at 97%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You may also check out their unique details, such as services, plans, costs, conditions, etc. Moreover, analyze the terms thoroughly for information on hidden costs, like, installation, separate helpdesk support, upgrade fees, cloud storage fees, and others.
Our experts made sure to review all popular Live Chat Software products offered on the market, but among them these three caught our special attention: Zendesk, Pipedrive, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on simply a broad array of useful tools and flexible pricing from a credible Customer Support Software. Almost as essential as core features is a top-notch customer support. You want to guarantee that if you have any questions about Pure Chat or ScreenConnect, or you struggle with some problems, or maybe you’ll want to request a certain revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can enjoy individual training or at the very least an FAQ you can use.
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