What is better Pure Chat or ScreenConnect? You have so many Customer Support Software alternatives in today’s state of that industry that picking the right product is often difficult. On our comparison page, it is simple to review the functions, stipulations, available plans, and more details of Pure Chat and ScreenConnect.
You can compare their score (8.6 for Pure Chat vs. 9.0 for ScreenConnect) and user satisfaction level (97% for Pure Chat vs. 96% for ScreenConnect). The scores and ratings offer you an overall idea how these two software products perform. Additionally, check if the software can integrate with your current business apps to guarantee greater productivity.
We know that not all businesses have enough time to examine a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please pay attention to the fact that while both Pure Chat and ScreenConnect may offer a reliable range of features every solution might be created for a different company size. If you are comparing features you may want to pay attention to a company size they are meant for. Some elements might scale up well for big enterprises but if you have a small or medium company it’s frequently better to avoid paying for complex features that you might never have a chance to use.
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