What is better Pulsedesk or SysAid? There are lots of Customer Support Software products available for businesses today. The best way to find out which product fits your needs best is to compare them side by side. For instance, here you can review Pulsedesk and SysAid for their overall score (8.9 vs. 9.2, respectively) or their user satisfaction rating (98% vs. 98%, respectively).
It’s also possible to examine their capabilities and pricing stipulations along with other useful data below. When matching products make sure to check their corresponding functions and mark their disparities to obtain a clearer picture of both deals. Likewise, remember to check other factors including security, backup, intuitiveness, and customer service.
If you want to quickly find the more reliable Customer Support Software according to our experts we recommend you try out the following services: Freshdesk, Zendesk, Freshdesk Omni.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
In the event you continue having doubts about which solution will perform best in your case it might be a good idea to examine each service’s social metrics. These metrics are frequently a way to see how popular each solution is and how large is its online presence. For example, in case of Facebook Pulsedesk has 36 likes on their official profile while SysAid profile is liked by 20871 users.
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