What is better ProProfs Help Desk or Pure Chat? You can use our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, ProProfs Help Desk received 8.5 points, while Pure Chat gained 8.6 points. Meanwhile, for user satisfaction, ProProfs Help Desk scored 100%, while Pure Chat scored 97%.
Specifics of their characteristics, tools, supported platforms, customer service, plus more are provided below to give you a more versatile analysis. Keep in mind to get only the tools that you need to avoid wasting money for features that are unnecessary.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software products offered on the market, but among them these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
If you are still having second thoughts about which product will perform best for your business it may be a good idea to analyze each service’s social metrics. Such metrics are frequently a sign of how popular each product is and how big is its online presence.For example, if you check ProProfs Help Desk LinkedIn page you’ll find out that they are followed by 866 users. In case of Pure Chat the volume of followers on their LinkedIn page is 152.
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