What is better ProProfs Help Desk or PhaseWare Tracker? If you’re getting a tough time deciding on the best Customer Support Software product for your needs, try to do a comparison of the available software and see which solution offers more benefits. In particular, here you can compare ProProfs Help Desk (overall score: 8.5; user rating: 100%) vs. PhaseWare Tracker (overall score: 7.2; user rating: 99%) for their overall performance.
You can also see which one provides more tools that you need or which has better pricing plans for your current budget. Having a clear table to evaluate their features will significantly boost the odds of getting the best product for your company. Take a closer look at other areas of the software such as ease-of-use, adaptability, scalability, and pricing options.
In the event you have to quickly identify the top Customer Support Software according to our review team we recommend you examine the following products: Freshdesk, Zendesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
If you are still having second thoughts about which software will perform best for your business it might be a sound idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular a given app is and how extensive is its online presence. For example, in case of Facebook ProProfs Help Desk has 25109 likes on their official page while PhaseWare Tracker profile is liked by 99 users.
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