What is better ProProfs Help Desk or Oracle Service Cloud? There are many Customer Support Software products out there these days. The best way to find out which service fits your needs best is to examine them side by side. As an example, here you can examine ProProfs Help Desk and Oracle Service Cloud for their overall score (8.5 vs. 7.8, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
It’s also possible to compare their capabilities and pricing terms as well as other useful details below. When matching products make sure you compare their related features and mark their disparities to obtain a clearer picture of both deals. Similarly, remember to check non-core issues including security, backup, intuitiveness, and customer support.
In the event you have to quickly decide on the top Customer Support Software according to our experts we recommend you check out the following solutions: Freshdesk Omni, Freshdesk, Zendesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
When you pick a software that you believe will be an actual asset for your team you shouldn’t simply pay attention to what reviewers have to say about it. Quite frequently individual experience with the service will vary, depending on specific preferences and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for every service to give you a quick impression of how real users of ProProfs Help Desk and Oracle Service Cloud rate their experience with the product. Our algorithm is based on advanced analysis of product mentions on other sites, social media and blogs, so you are going to get a comprehensive and credible overview of what other customers think about each product. In this example ProProfs Help Desk has a total satisfaction rating at 100% while for Oracle Service Cloud 100% of people say they had a positive experience with it.
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