What is better ProProfs Help Desk or HelpSpot? With a wide range of functions, pricing, terms, and more to evaluate, finding the right Customer Support Software for your company is hard. Nevertheless making use of our system, it is simple to match the functions of ProProfs Help Desk and HelpSpot including their general SmartScore, respectively as: 8.5 and 7.5 for overall score and 100% and N/A% for user satisfaction.
You can also compare them feature by feature and find out which software is a more effective fit for your enterprise. Don’t forget to use a demo first prior to subscribing to see how the solution works in real setting.
In the event you would like to quickly locate the optimal Customer Support Software according to our experts we suggest you try out one of these services: Freshdesk Omni, Zendesk, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Both ProProfs Help Desk and HelpSpot were reviewed by a panel of reliable B2B experts who carried out a full study of all core aspects of every software. Their ultimate score was prepared using our unique SmartScore system which calculates a separate partial score to each factor such as: main functionalities, client support, mobile device support, security, customer satisfaction as well as reviews in other media. We know useful features are not the only factor essential to a company so we make an effort to pay attention to all sides of a app prior to giving it a final rating.
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