What is better ProProfs Help Desk or Helpdesk Pilot? When selecting the best Help Desk Software for your company it is suggested that you compare the characteristics, prices, as well as other critical info concerning the product and vendor. Here, you are able to see the similarities and distinctions between ProProfs Help Desk (overall score at 8.5 and user satisfaction at 100%) and Helpdesk Pilot (overall score at 7.2 and user satisfaction at 99%).
It's also possible to check their specific modules, for example tools, plans, pricing, terms and conditions, etc. Similarly, read the terms closely for information on hidden fees, including, setup cost, independent customer service, upgrade fees, disk space fees, and others.
People who want to save some time or could use a Customer Support Software suggestion from our experts may want to examine these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Almost as essential as useful features and client support quality are pricing packages made available by ProProfs Help Desk and Helpdesk Pilot. While cost should not be the sole aspect it’s definitely an important thing to consider. You should look for a flexible pricing package that can be matched with your business size and painlessly scaled up when your company grows. Be sure that you don’t choose packages that have advanced features that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can often count on special pricing. You should also check out a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t require you to pay any money and offers a practical overview of what it’s like to work with ProProfs Help Desk and Helpdesk Pilot.
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