What is better ProProfs Help Desk or Halo Service Desk? Buying the best Help Desk Software product is all about evaluating different solutions and figuring out the top program for your specific needs. Our exclusive process gives you a quick look at the general rating of ProProfs Help Desk and Halo Service Desk. For general quality and performance, ProProfs Help Desk scored 8.5, while Halo Service Desk scored 8.0. On the other hand, for user satisfaction, ProProfs Help Desk earned 100%, while Halo Service Desk earned 100%.
Below it's also possible to check their characteristics, terms, plans, etc. to find out which application will be more appropriate for your situation. An important feature to assess is if the software lets you to enable and disable limitations on different types of users to limit the exposure of any critical business data.
We know that not all people have enough time to examine dozens of various services, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
You shouldn’t expect exclusively a broad array of functionalities and scalable pricing from a popular Help Desk Software. Almost as crucial as core features is a top-notch customer support. You want to guarantee that if you have any questions about ProProfs Help Desk or Halo Service Desk, or you struggle with some problems, or perhaps you’ll want to ask for a specific update or feature useful to your company you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you are able to profit from individual training or at least a knowledge base you can use.
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