ProProfs Help Desk
NOAWARDS
YET
Pricing:
Starting from $20
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Track Tickets
- Prioritize Tickets
- Solve Tickets
- Share Knowledge
- Instant Support
- Train Agents and Customers
- Optimized For Mobile Devices
- Scalable Solution
Pricing Info
Pricing Info
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
- Unlimited Tickets
- Unlimited Ticket History
- Multiple Inboxes
- Multiple Departments & Teams
- Audit & Admin Controls
- Overdue Time
- Internal Notes in Ticket
- Roles & Permissions
- Auto-Response
- Canned Responses
- Ticket Ratings
- Ticket Routing
- Child Tickets
- Labels
- Custom Fields & Filters
- Advanced ReportsPlus:
- Business Hours
- Bookmark
- Vault
- File Attachments
- API & Single Sign-On
- Integrations
- Mobile App
- Branding
Integrations
Integrations
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Company Email
sales@proprofs.com
Contact No.
Company's Address
ProProfs
929 Colorado Avenue,
Santa Monica, California 90401
United States
ProProfs Help Desk Comparisons
Popular ProProfs Help Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Real-time collaboration
- Shared inboxes
- Shared Gmail labels
- Email delegation
- Internal email notes
- Sales automation
- Helpdesk and customer support from Gmail
- Drip campaigns (mail merge) from Gmail
- Shareable email sequences
- Shareable email templates
- Smart follow-ups
- Recurring emails
- Project and client management
- Shareable Kanban boards
- Advanced email tracking suite
- Tracker detection
Pricing Info
Gmelius offers scalable SMB and enterprise pricing.
Here’s an overview of their plans:
Free – $0
- Shared inbox*
- Boards*
- Assign & @mention
- Collision detection
- 10 email notes
- Email tracking
- Mobile apps
- Gmail extension
- Slack app
* Limited to 100 shared conversations / cards per team and per month
Plus – $12/user/month or $9/user/month (billed yearly at $108 for 12 months)
- Everything in Free plan, and:
- Up to 10 users
- Unlimited shared emails
- Unlimited cards per board
- Unlimited email templates
- No “Sent with Gmelius”
- Per-recipient tracking
- Consolidated billing
- Email & chat support
Growth – $24/user/month or $19/user/month (billed yearly at $228 for 12 months)
- Everything in Plus, and:
- Up to 50 users
- Workflow & SLA rules
- Team reports
- Historical sync 1k
- Sequences
- Drip campaigns
- Mail merge
- Click tracking
Enterprise – $69/user/month or $49/user/month (billed yearly at $588 for 12 months)
- Everything in Growth, and:
- Unlimited users
- Roles & permissions
- Groups & teams
- Data recovery
- Dedicated CSM
Integrations
Gmelius Integrates with the following applications:
- Gmail
- G Suite
- Slack
- Dropbox
- Google Drive
- Google Calendar
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Uber, Spotify, The Harvard Crimson
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Gmelius transforms Gmail into your company's workspace. It even makes the intuitive Gmail interface easier to comprehend and highly navigable. Companies use Gmelius to streamline key communications processes and automate their workflows. Features range from email delegation to shareable Kanban boards. It also sports an advanced email tracking suite.
Company Email
sales@gmelius.com
Company's Address
Gmelius,
3 chemin du Pré-Fleuri
1228 Plan-les-Ouates, Geneva
Switzerland
Gmelius Comparisons
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All the data, information and reviews that we offered in this comparison were taken from official company sites, marketing content available online, real-life experience from real customers as well as our personal direct use of every product by an expert. We do our best to extensively analyze each app, therefore we not only test it on our own, but we also correlate our results with opinions of other members from the B2B community.
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