What is better ProProfs Help Desk or Customer Thermometer? Finding the proper Customer Support Software product is as straightforward as assessing the solid and weak features and terms offered by ProProfs Help Desk and Customer Thermometer. Here it's also possible to match their all round scores: 8.5 for ProProfs Help Desk vs. 7.6 for Customer Thermometer. Or you can look at their general user satisfaction rating, 100% for ProProfs Help Desk vs. N/A% for Customer Thermometer.
We suggest that you spend some time to examine their specific functions and determine which one is the better alternative for your organization. What’s more remember to take into account your company’s or industry’s special situation, for example, a multilingual software for a global team or a mobile app to help you work in the field.
In the event you need to quickly locate the best Customer Support Software according to our experts we suggest you examine the following products: Freshdesk, Zendesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Both ProProfs Help Desk and Customer Thermometer were evaluated by a team of reliable B2B experts who prepared a full examination of all core elements of each service. Their total score was prepared by means of unique SmartScore algorithm which provides a separate partial score to every element like: main features, client support, mobile support, security, user satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only thing essential to a business so we make sure we pay attention to all sides of a product before coming up with its final rating.
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