What is better Predictive Dialer or Genesys Cloud? You have so many Customer Support Software options in today’s state of that industry that choosing the right product may be confusing. On our comparison page, it is simple to assess the features, pricing conditions, available plans, and more details of Predictive Dialer and Genesys Cloud.
You can also evaluate their score (8.0 for Predictive Dialer vs. 9.0 for Genesys Cloud) and user satisfaction level (100% for Predictive Dialer vs. 93% for Genesys Cloud). The scores and ratings provide you with a general idea how both these software products perform. Moreover, make sure if the application can integrate with your current business apps to guarantee greater productivity.
In case you you have to quickly decide on the best Call Center Software according to our experts we advise you check out these services: Zendesk, JustCall, Freshdesk Contact Center.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Almost as essential as useful features and customer support quality are pricing plans provided by Predictive Dialer and Genesys Cloud. Even though price should not be a deciding factor it’s without a doubt a key thing to think about. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up when your company grows. You should be certain you don’t opt for plans that have additional functionalities that you won’t use and always try to contact with the vendor directly as enterprises can frequently benefit from discounts. You should also give a chance to a free trial or demo of each app to spend at least some time working with it. It’s a helpful experience that doesn’t require you to pay any money and provides you with a reliable overview of what it feels like to work with Predictive Dialer and Genesys Cloud.
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