What is better Pointel Dynamic Contact Center Manager or Zendesk? When selecting the right Customer Support Software for your organization it is recommended that you compare the features, pricing, along with other essential details concerning the product and vendor. Here, you can check the parallels and differences between Pointel Dynamic Contact Center Manager (overall score at 8.0 and user satisfaction at N/A%) and Zendesk (overall score at 9.7 and user satisfaction at 98%).
It's also possible to check their unique details, for example features, plans, rates, terms and conditions, etc. Moreover, analyze the terms closely for information on hidden costs, such as, setup fees, independent customer service, upgrade fees, cloud storage fees, and others.
We did our best to prepare reviews of all popular Call Center Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: JustCall, Zendesk, Freshdesk Contact Center.
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
No Customer Support Software will manate to cater to all the needs of a business. Though key features of Pointel Dynamic Contact Center Manager and Zendesk should matter you should also thoroughly study the integrations offered by every app. Quote frequently your team will already be using other types of SaaS software in your company and it’s much more beneficial to select solutions that integrate well with each other. That way you can be certain of a reliable exchange of data between your teams and software used, which can really reduce time spent on migrating between one solution and the next.
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