What is better PlayVox or OTRS? Various companies demand different types of Customer Support Software. To find out which solution meets your needs, consider assessing various solutions feature by feature including their terms and costs. Likewise, you can get a quick idea of their general performance and customer feedback by checking our smart scoring system.
The results are: PlayVox (8.4) vs. OTRS (8.4) for general quality and usefulness; PlayVox (91%) vs. OTRS (99%) for user satisfaction rating. Check out their high and low points and find out which software is a better choice for your company. One simple but effective tactic is to list the advantages and disadvantages of both services next to each other and find out which app comes on top.
Our experts made sure to prepare reviews of all popular Customer Support Software services offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
PlayVox integrates with the following business systems and applications:
Salesforce
Zendesk
Five9
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Google, Neustar, Thumbtack, XBOX ONE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
PlayVox is a provider of call center quality assurance, training, and collaboration software for multiple channels including live chat, phone calls, emails, and social media.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
No Customer Support Software will be perfect enough to cover all the requirements of a specific team. While main features of PlayVox and OTRS are important you should also carefully study the integrations supported by each software. In many cases you will already be working with other types of B2B software in your company and it’s always more beneficial to opt for software that integrate well with one another. That way you will be able to be certain of a reliable exchange of data between your teams and software used, which can significantly reduce time spent on migrating between one product and the next.
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