What is better PhaseWare Tracker or ProProfs Help Desk? Finding the most effective Customer Support Software product is all about evaluating numerous solutions and figuring out the top program for your specific needs. Our proprietary system provides you with a brief look at the general rating of PhaseWare Tracker and ProProfs Help Desk. For overall quality and performance, PhaseWare Tracker scored 7.2, while ProProfs Help Desk scored 8.5. On the other hand, for user satisfaction, PhaseWare Tracker earned 99%, while ProProfs Help Desk earned 100%.
Below it's also possible to verify their functionalities, terms, plans, etc. to see which application will be more suitable for your company. One key aspect to assess is whether the app can enable and disable permissions on different types of users to secure any critical business data.
If you have to quickly decide on the top according to our review team we advise you try out these services: .
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Almost as important as features and user support responsiveness are pricing options made available by PhaseWare Tracker and ProProfs Help Desk. Although cost should not be the only aspect it’s surely a significant thing to consider. You should expect a flexible pricing plan that can be matched with your business size and painlessly scaled up every time your company expands. Make sure you don’t opt for plans that include advanced features that you won’t find a use for and always make an effort to get in touch with the vendor directly as big companies can often benefit from more affordable prices. You should also check out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and gives you a reliable overview of what it’s like to work with PhaseWare Tracker and ProProfs Help Desk.
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