What is better Oxygen Help Desk or Wix Answers? Today’s businesses want the top Help Desk Software product to remain competitive. On this page we help you with buying the best tool, by allowing you to evaluate Oxygen Help Desk and Wix Answers down to the very details of their individual features.
It's also possible to examine our general scoring values, which rate the software general quality and performance. Oxygen Help Desk got a 6.8 score, while Wix Answers has a score of 8.9. Likewise, you can compare their general user satisfaction rating: 96% (Oxygen Help Desk) against 100% (Wix Answers). Don’t forget to choose the application that best matches your most crucial issues, not the software with a lot of features.
Currently, the best products in our category are: .
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
When you choose a solution that you believe will work best for your team you shouldn’t simply pay attention to what reviewers have to say about it. In many cases individual experience with the product will vary, depending on your own goals and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each service to give you a reliable overview of how actual users of Oxygen Help Desk and Wix Answers estimate their contact with the product. Our system is built around advanced analysis of product appearances on other websites, social networks and blogs, so you will get a full and reliable overview of what other clients think about each service. In this case Oxygen Help Desk has a total satisfaction rating at 96% while for Wix Answers 100% of users say they had an enjoyable experience with it.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
