What is better Wix Answers or Deskpro? If you need an efficient Help Desk Software product for your business you should make time to assess different solutions. It doesn’t have to be tricky, and can be as straightforward as matching their traits in a table like the one below. You will also get a quick idea how each product operates. For example, on this page you can check Wix Answers’s overall score of 8.9 and compare it against Deskpro’s score of 7.3; or Wix Answers’s user satisfaction level at 100% versus Deskpro’s N/A% satisfaction score.
The comparison can help you identify the pros and cons of each service, and make up your mind on which one suits you requirements better. On top of the rich features, the software that is easy to understand and use is always the better product.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software products offered out there, but among them these three caught our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
In case you are still having second thoughts about which service will be best for your business it might be a good idea to examine each service’s social metrics. These metrics are frequently an indicator of how popular every service is and how large is its online presence. For instance, in case of Facebook Wix Answers has 0 likes on their official page while Deskpro profile is liked by 151 users.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
