What is better OTRS or XEOX? The best Customer Support Software is a product that can deal with your company’s specific requirements. You can find which option works best for your business if you assess several products before you decide which one is the best.
For example, OTRS and XEOX are scored at 8.4 and 8.0, respectively, for general quality and performance. Likewise, OTRS and XEOX have a user satisfaction rating of 99% and 98%, respectively, which indicates the general satisfaction they get from customers. Better yet, get in touch with an existing client of the software and ask for their comments regarding the software in question.
Currently, the top products in our IT Service Software category are: LiveAgent, Zendesk, Freshservice.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
XEOX is an RMM software that brings efficiency, cost, and security optimizations to organizations and their IT teams through automated and centralized network, software, and endpoint monitoring and management.
In case you continue having doubts about which app will work best for your company it might be a sensible idea to analyze each service’s social metrics. Such metrics are quite often a way to see how popular each service is and how big is its online presence. For instance OTRS Twitter profile has currently 3068 followers. At the same time XEOX Twitter is followed by 71 people.
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