What is better osTicket or Live2Support? We are here to streamline the whole process of comparing Help Desk Software products for you. For example, on this page you can examine the overall performance of osTicket (7.1) and compare it with the overall performance of Live2Support (8.1). You may also match their overall user satisfaction rating: osTicket (N/A%) vs. Live2Support (100%).
Similarly, you can read their capabilities thoroughly to check which product can better deal with your company’s requirements. In general, any business app must let you to comfortably view the big picture, at the same time offering you easy access to the details.
If you would like to quickly find the top Help Desk Software according to our experts we recommend you check out the following products: Salesforce Service Cloud, Freshdesk, Zendesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
If you continue having second thoughts about which software will work best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are usually a sign of how popular a given solution is and how wide is its online presence.For example, if you look at osTicket LinkedIn profile you’ll learn that they are followed by 59 users. In case of Live2Support the volume of followers on their LinkedIn page is 41.
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